Quality and Compliance Manager

At Liaise, we are passionate about providing high-quality specialist support services for adults with complex learning disabilities and needs. As we continue to grow, we are looking for dedicated individuals to join our mission to ensure that every person we support can live a richer, happier life.

As the Quality and Compliance Manager you will be working with Registered Managers and Regional Team members to improve Quality and Compliance in homes through ensuring the quality assurance framework is embedded and actively used to ensure good and outstanding outcomes for the people we support.

What will you be doing?

• Audit clinical / care practice in accordance with the Internal Quality Assurance Framework and in response to significant events, producing well evidenced, objective, clear written reports and action plans which identify good practice and provide practical and realistic improvement recommendations. Responsibility, alongside the Operations Managers, in monitoring and validating progress and resolution of action plan items.
• To be the Safeguarding link for your regional team and services, advising on Adult Support and Protection issues
• Liaise with Head of Quality to ensure sound systems are in place to ensure regulatory evidence is effectively collated and updated and accessible at home, regional and organisational level.
• Attend monthly Regional meetings to communicate the Quality and Compliance agenda with an emphasis on sharing lessons learnt.

Lead on key organisational projects such as

• ensuring delegated authority is in place for all clinical tasks support workers are undertaking
• identifying, monitoring and reducing all forms of restrictive practice
• upskilling colleagues in best practice MCA / BID assessment, practice and documentation

Policy Development

• Maintain an up do date knowledge of regulatory requirements and statutory information that informs and underpins company policy
• Contribute to policy development and review to ensure that company policy is relevant to current regulatory requirements and best-practice
• Provide Homes/other key colleagues with up to date and accessible information regarding policy and procedural changes and implement monitoring systems to guarantee company compliance.

What we need from you

• Can evidence significant expertise in Quality and Compliance in Adult Social Care sector
• Home Manager experience with a full understanding of the principles of regulation and compliance
• 3 years experience in quality and compliance role  
• Strong knowledge of, and passion for, working with people with Learning Disabilities and / or Autism
• Working positively with regulators and other external bodies (ICB’s/LA)
• Up to date knowledge of Person-centred Care and CQC regulatory expectations
• Audit expertise
• Change Management/turnaround experience
• Managing compliance shortfalls
• Policy Development & implementation
• Extensive knowledge and confidence using electronic and IT systems
• Driving License and access to a car

What we offer:

• 25 days annual leave plus bank holidays
• Length of service (up to five extra days)
• Fully funded Blue Light Discount Card
• Access to Stream – our financial wellbeing app that lets you access your pay as and when you earn it, get discounts at supermarkets and helps you save
• Employee Assistance Programme – (access to free telephone counselling and legal advice)
• Free compliance training and career development opportunities
• NEST Pension Scheme
• Free enhanced DBS check
• Life Assurance (2x salary)

*The successful applicant will need to pass an enhanced DBS check and satisfactory referencing prior to commencing employment.