People Relations Manager

At Liaise, our people are at the heart of everything we do. We are a values-driven organisation committed to delivering high-quality care and fostering a positive, inclusive, and high-performing workplace culture.

Guided by our values of being Positive, Progressive, and Personal, we strive to create an environment where both the people we support and our colleagues can thrive.

As we continue to grow, we are looking for a People Relations Manager to lead on day-to-day employee relations activity across the organisation, supporting managers to deliver fair, consistent, and effective people management practices.

About the Role

This is a key operational role responsible for managing employee relations casework across a workforce of over 1,200 colleagues. You will act as the first point of contact for ER matters, providing practical advice and guidance to managers while leading on investigations and case management.

Working closely with the Head of HR, you will escalate complex or high-risk cases where appropriate, while maintaining ownership of the wider ER caseload and ensuring a consistent and compliant approach across the organisation.

Key Responsibilities

• Provide advice and guidance to managers on employee relations matters, including disciplinaries, grievances, absence, performance, and conduct
• Lead on end-to-end case management, including investigations, hearings, and outcome recommendations
• Ensure all cases are managed in line with employment legislation, internal policies, and best practice
• Support and coach managers to build confidence in handling people issues effectively
• Maintain accurate, timely, and audit-ready case records
• Identify trends in employee relations cases and highlight risks or recurring themes to the Head of HR
• Support the development and implementation of HR policies and procedures
• Assist with organisational change processes, including restructures and consultations
• Ensure alignment with regulatory requirements, including CQC standards and expectations
• Work collaboratively with the wider People team to promote consistency and best practice

What We’re Looking For

• Proven experience in a senior Employee Relations or HR role, ideally within health and social care
• Good working knowledge of UK employment law and HR best practice
• Experience managing a range of employee relations cases end-to-end
• Knowledge of Care Quality Commission (CQC) standards and regulatory frameworks (desirable)
• Strong organisational skills with the ability to manage a high-volume caseload
• Confident communicator with the ability to influence and support managers
• Ability to coach and develop managers at all levels, building confidence in handling people matters
• Practical, solutions-focused approach to problem-solving
• CIPD Level 5 or equivalent experience
• A values-led approach, aligned to Liaise’s commitment to being Positive, Progressive, and Personal

Additional Requirements

• Clear enhanced DBS record

What We Offer

• A supportive and collaborative working environment
• Opportunity to develop your experience across a large, multi-site organisation
• Ongoing professional development and career progression
• Flexible / hybrid working arrangements